What if I need to revise information or documents in my application?

Last updated: November 13, 2025

If you need to update or correct details in your KYB or KYC forms, follow the steps below.

If you haven’t completed the form yet:

You can reset any of your KYB or KYC forms directly from your OneSafe Dashboard:

  1. Go to app.onesafe.io

  2. Click the three dots (⋯) beside your application

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  1. Select “Reset Application”

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You can also delete added stakeholders by clicking the three dots next to their name and selecting “Delete.”

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If you’ve already submitted the form:

If your application has already been submitted, please contact support to make changes.

You can reach us via:

Include the following details in your message:

  • The email you used to sign up

  • Your company name

  • The form type (KYB or KYC)

  • If it’s a KYC form, specify which owner or stakeholder needs updating

  • A description of the incorrect or incomplete information

  • The corrected information or updated document/s

Our team will review and guide you through the next steps.