OneSafe Onboarding Guide: How to Get Approved Quickly

Welcome to OneSafe! This guide walks you through each step needed to complete onboarding smoothly and get your account approved as fast as possible. Follow the steps carefully to avoid common delays.

1. Invite Stakeholders to the Account

If there are other co-founders, owners, or control persons for the account, invite them early so they can complete their verification.

Just follow these steps:

1. Navigate to Stakeholders Details on your OneSafe dashboard and click Add Stakeholder.

   

2. Fill out the details and select Add Stakeholder.

   

3. An invite to the account will be sent to that stakeholder via email. If you need to remove a stakeholder, just click on the three dots and select Delete.

   

4. Once the stakeholder receives the email, they need to click Accept invitation.

   

5. They will be redirected to the OneSafe signup page where they need to fill out their details.

   

6. They will need to verify their phone number as well.

   

7. Once SMS verification is done, you'll see a button to Add Details. The stakeholder just needs to click this and complete KYC verification. For convenience, you may also copy the link to the KYC form and send it to the stakeholder.

   

2. Complete Your Personal Identity Verification (KYC)

Every account owner/controller must complete KYC. Before you begin, make sure your ID meets the following requirements:

Accepted ID documents:

• Passport

• Driver’s license

• National ID card

Your passport or ID must be:

• A live photo (no scans, PDFs, or screenshots)

• Valid and not expired

• Fully visible with all four edges

• Clear, well-lit, and free from glare, blur, or shadows

• An original physical document (no digital IDs unless your country uses official digital IDs that we support)

Tips to avoid KYC rejection:

• Take photos in good lighting

• Avoid glare from holograms

• Do NOT use filters, edits, or camera flash

• Make sure nothing is cropped or cut off

⚠ Most KYC verification failures happen due to scanned, blurry, or cropped IDs.

3. Complete Your Business Verification (KYB)

This is where most delays happen. Submitting correct and complete documents upfront can significantly speed up approval.

What you'll need to upload:

Depending on your jurisdiction, typical business documents include:

• Certificate of Incorporation

  • Must be an official document issued by a government authority

  • Must clearly show company name and registration number

  • Should include official stamps, seals, or official signatures (where applicable)

• Operating Agreement, Shareholder Registry, or Articles of Association (only if required for your business type or region)

• Proof of Business Activity (required if your online presence is limited)

  • Signed contracts

  • Invoices

  • Service agreements

  • Business proposals

  • Marketing materials

    

What makes a document acceptable:

All business documents must be:

• Official

• Signed (if required)

• Complete (no missing pages)

• Unredacted (no blurred headers, names, or signatures)

• Clear and legible

• In PDF or image format

Common KYB mistakes to avoid:

• Uploading a draft version of incorporation documents

• Submitting unsigned agreements

• Missing pages or cut-off information

• Uploading documents without government stamps

• Using files that appear edited or manipulated

4. Provide a Valid Business Address

This is one of the most common reasons for failed KYB checks.

Do NOT submit:

• Virtual office addresses

• Mailbox service address

• UPS/USPS mailboxes

• PO boxes (unless your jurisdiction allows it for business registration)

⚠ These addresses are automatically flagged because our banking partners cross-check them against a database of known virtual offices.

Acceptable proofs of address:

You must provide either of the following:

• Utility bill

  • Issued within the last 90 days

  • Shows your company name and address

• Bank statement

  • Issued within the last 90 days

  • Shows your company name and address

• Lease agreement

  • Dated within the last 12 months

If you operate fully remotely:

You can mark your company as a virtual entity during onboarding. This is the correct option for remote companies who do not have a physical business address.

5. Keep an Eye Out for Requests for Information (RFIs)

If our compliance team or banking partner needs more details, you’ll receive an RFI. Responding quickly prevents delays.

Important:

• RFIs are sent to your business email used during onboarding

• Emails may come from bridge@cases.withpersona.com or onboarding@onesafe.io

• Respond promptly with clear documentation to avoid delays

Tip: Add the emails above to your safe-sender list so it doesn’t end up in spam.

6. Speed Up Approval With a Strong Online Presence

Having a legitimate, verifiable online presence speeds up the verification process.

If you have a website, make sure it:

• Clearly describes your product or service

• Includes accurate contact details

• Contains real content (no placeholders or empty pages)

Note: If you don’t have a website yet, provide a detailed description of how you plan to market your services AND upload business activity documents instead (signed contracts, invoices, service agreements, business proposals, or marketing materials).

7. Need Help or an Update?

You can reach us through:

• In-app support chat on the bottom right of your dashboard

• Email: support@onesafe.io

We're here to help you complete your onboarding smoothly and get approved as quickly as possible!