Why isn't my crypto deposit showing up?

Here are a few things to check:

1. Your deposit may still be processing

Deposits can occasionally be delayed. Reach out to our support team and we'll check with our provider.

2. You have a pending compliance requirement

Deposits may be held if there's an outstanding request from our team. Check your email and complete any pending requests.

3. Wrong address or network

Make sure you're sending to your assigned OneSafe deposit address and that the token and network match exactly.