Why is my card being declined and what should I do?

If your card is being declined, here are the most common causes:

Insufficient balance

Make sure your account has enough funds to cover the transaction. → How do I add balance to my card?

Transaction exceeds spending limit

The transaction amount may be over your card's spending limit. → How to adjust my card's spending limit

Card is locked

Check if your card has been temporarily locked for security reasons. → Why can't I send or receive money, do card transactions, or create invoices right now?

Merchant or country restrictions

Some merchants or countries may not accept international cards. Our provider also has certain restrictions. → View eligibility requirements and purchase restrictions