Why can’t I send money, do card transactions, or create invoices right now?

Last updated: August 19, 2026

Your OneSafe account may be on the Starter Plan, which has limited features.

Common reasons this happens:

  • Your free trial ended and payment couldn't be processed

  • Your payment method failed or expired

When your account reverts to the Starter Plan, certain features are paused, including:

  • Sending money

  • Card transactions

  • Creating invoices

  • Scheduled payments

  • Reimbursements

How to restore full access

Subscribe to a paid plan anytime through Plans and Billing (see how to navigate there).

Check out these articles to learn more about OneSafe platform fee:
👉 What are the OneSafe Plans available?
👉 Can I use OneSafe without paying for a plan?