Why can’t I send money, do card transactions, or create invoices right now?

Last updated 25 days ago

Your OneSafe account may be on the Free Plan, which has limited features.

Common reasons this happens:

  • Your free trial ended and payment couldn't be processed

  • Your payment method failed or expired

When your account reverts to the Free Plan, certain features are paused, including:

  • Sending money

  • Card transactions

  • Creating invoices

  • Scheduled payments

  • Reimbursements

How to restore full access

Subscribe to a paid plan anytime through Plans and Billing (see how to navigate there).

Check out these articles to learn more about OneSafe platform fee:
👉 What are the OneSafe Plans available?
👉 Why is my OneSafe account asking for my credit card?
👉 How do I add or update my credit card information?
👉 Can I use OneSafe without paying for a plan?

Related Articles
How do I activate my OneSafe Plan free trial? What are the OneSafe Plans available? What is the difference between Free, Plus, and Pro? Is there a free trial? How do I add or update my credit card information? What happens if I upgrade or downgrade my plan?